Etihad Rail passenger guide: Scooters banned, ID needed, no re-entry

Etihad Rail is finally rolling out its much-anticipated passenger service on Tuesday, June 30, kicking off the first journeys between Abu Dhabi and Fujairah. This marks the first phase of the UAE’s wider national passenger rail network, which is expected to be fully up and running by September 30, 2026. As the country prepares for a new era of inter-emirate travel, Etihad Rail has outlined key guidelines on tickets, onboard services, travel rules and station facilities.

Travel essentials include a valid ticket and a valid ID (Passport or Emirates ID) matching the name on the booking, which may be checked at any point. Digital tickets on phones are sufficient, but printed copies are also accepted. Timetables are available on the app, website, and station display screens. Passengers must have a valid booking before boarding, and it is best to book early, especially during busy periods.

Tickets can be purchased from vending machines at stations, although some fare types may not be available. Seat selection is available when booking via the Etihad Rail app or website, subject to availability. Changes to bookings are allowed depending on fare type and availability, and refunds depend on the fare type. It is recommended to arrive at least 10 minutes before departure, as gates close 2 minutes before the train leaves.

Families, accessibility, and pets are accommodated with specific rules. Children aged 14 and above can travel alone, while younger children must be accompanied by an adult. Stations and trains are fully wheelchair accessible, with dedicated wheelchair spaces onboard. Pets are allowed only in approved carriers that meet size requirements, with one carrier per passenger counting as carry-on allowance. Scooters, including e-scooters, are not permitted.

Onboard, free Wi-Fi will be available throughout the journey. Snacks and non-alcoholic drinks will be available for purchase, and passengers can bring their own food, though strong-smelling or messy items are discouraged. Smoking and vaping are not permitted onboard or inside stations, except in designated smoking areas. If a delay is caused by Etihad Rail, passengers will be rebooked on the next available train at no extra cost.