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iPhone customer loyalty rises to 87 percent

Channel News Australia

Key Points

  • 1. 87% of those who bought an iPhone in the March quarter of 2026 upgraded an old Apple device.
  • 2. The rate of users buying an iPhone after switching from Android decreased from 14% to 12% compared to the previous year.
  • 3. The maturation of the smartphone market and ecosystem dependency make it difficult to change platforms.
  • 4. The research data only covers new iPhone buyers and does not examine those switching to Android.

By the Numbers

1. 87% upgrade from previous iPhone2. 12% switch from Android3. 2026 March quarter

According to new research, 87 percent of those who bought an iPhone in the United States in the first quarter of 2026 upgraded a previous Apple device. This rate has increased compared to previous years, demonstrating iPhone users' loyalty to the brand.

In the same period, the rate of users switching from Android to iOS has dropped to 12 percent. The maturation of the market is directly linked to the difficulty of changing years of accumulated data, passwords, and accessories purchased within the ecosystem.

Although the research proves that Apple has a strong customer base tightly bound to the ecosystem and repeating itself, it does not present the full picture of market movements as it does not cover the switching rate from iOS to Android. It is rumored that Apple will launch a foldable iPhone model to directly compete with Samsung and Google to attract Android users.

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Answers are AI-generated from this story only.

Frequently Asked Questions

Q: How many of those who bought an iPhone were already existing iPhone users?
A: 87 percent of users who bought an iPhone in the March quarter of 2026 upgraded from a previous iPhone model.
Q: How did the switching rate of Android users to iPhone change?
A: The rate of buyers switching from Android to iPhone has dropped from 14 percent to 12 percent, experiencing a significant decline.
Q: Why do users hesitate to change their smartphone platforms?
A: Because besides the difficulty of transferring years of photos, messages, and passwords, they also need to renew additional accessories such as smartwatches.

This is an AI-generated summary. The full story lives at the source.

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