Key Points
- 1. GMO Research & AI announced the results of the customer satisfaction research regarding cashless payment apps.
- 2. The app ranked first in customer satisfaction took the top spot on the list.
- 3. Rakuten Pay (Rakuten Pay) ranked second in the rankings, while au PAY was in third place.
- 4. Within the scope of the research, the satisfaction levels of Japanese consumers regarding payment apps were measured.
By the Numbers
1. 15 July 2026 research date
GMO Internet Group's research firm GMO Research & AI has published the results of the customer satisfaction rankings in the cashless payment app category. In the research, payment apps used by Japanese consumers were evaluated based on various criteria.
According to the announced results, the service that achieved the highest customer satisfaction among cashless payment apps has been revealed. Following the app that took the top spot on the list, Rakuten Pay (Rakuten Pay) ranked second and au PAY ranked third, respectively.
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Frequently Asked Questions
- Q: Which institution conducted the customer satisfaction research?
- A: The research was conducted by the company named GMO Research & AI, operating under GMO Internet Group.
- Q: Which applications were in the top three of the cashless payment app rankings?
- A: Rakuten Pay ranked second in the rankings, and au PAY ranked third.
- Q: When were the research results announced?
- A: The customer satisfaction ranking results for cashless payment apps were published on 15 July 2026.
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