Artificial Intelligence Transformation in the Insurance Sector: Major Change in Two Years

At a panel held during the 2026 Ulusal Sigorta Forumu (Fórum Nacional de Seguros), the rapid rise and transformation of artificial intelligence in the insurance sector were discussed. Paulo Ferreira, Director of Product Solutions at Cleva, made important statements in his presentation titled "How does Artificial Intelligence simplify the daily lives of insurers?". During the presentation, Ferreira shared with the participants three fundamental practical applications that have started to be used in their software and lead the sector. These applications reveal how artificial intelligence is used in a wide range of areas, from claims management to customer support services. The event brought together numerous professionals who want to understand the concrete impacts of technology on the sector.

Paulo Ferreira emphasized that artificial intelligence technology has gained an extremely rapid development momentum and continuously opens new horizons. In his speech, he stated that innovative models and previously unseen capabilities are introduced to the market every passing week and month. In this context, he expressed that the generative artificial intelligence used today has fundamentally differentiated from the versions known and discussed just two years ago. It is noteworthy that these evolving algorithms can now understand much more complex processes and produce more efficient results. Ferreira's statements are considered as a concrete proof of how fast the technology world is advancing and how traditional sectors are keeping up with it.

The Cleva executive also explained in detail their process of embracing these innovations and their implementation methodologies. He stated that they meticulously identify use cases, test them in real-world scenarios, and analyze them in depth. He particularly emphasized that their main goal is not only to create an internal success story but also to share the experience they have gained with the entire insurance sector. This collaborative approach reflects the goal of increasing the overall technological maturity of the sector. Thus, it is aimed for all stakeholders in the software and insurance ecosystem to benefit from the power of artificial intelligence at the optimum level.

The contributions of artificial intelligence in the insurance field go far beyond expectations, fundamentally changing business processes. Traditionally time-consuming processes such as the management and evaluation of claim files gain significant speed and precision thanks to intelligent systems. In addition, these technologies strengthen customer support mechanisms, significantly improving communication between insurance companies and consumers. Automated workflows allow human resources to focus on more strategic tasks. As a result, while operational costs decrease, significant increases are observed in overall service quality and customer satisfaction.

The Fórum Nacional de Seguros event stands out as an important platform where technological trends that will shape the future vision of the insurance sector are discussed. Such international and national meetings help us better understand the profound impacts of artificial intelligence integration on industry standards. These glad tidings from technology directors on the field prove that digital transformation is not just a theory, but a reality in practice. In the coming years, insurance is expected to take on a completely data- and algorithm-driven structure. Therefore, these developments signal that both insurance firms and policyholders will experience a much more digital and seamless experience in the near future.