The Future of Artificial Intelligence: Better Agents

Organizations seeking to gain a competitive advantage by adopting artificial intelligence tools must choose between large language models. However, as foundation models become increasingly powerful and widespread, the true differentiator for organizations will be not which model they choose, but how effectively they deploy agentic AI to solve real business problems.

Agentic AI offers great opportunities for organizations. AI agents can automate operational tasks, support employees, and increase efficiency. However, to capitalize on these opportunities, organizations must look beyond using AI as just a chatbot and adopt it as an operational capability.

The development of AI agents can help organizations solve real business problems. For example, in higher education, AI agents can facilitate students’ access to support services, allowing staff to focus on more complex issues.